Jeff – Miami, Florida
“When I was looking for a freight forwarding program to automate and increase the efficiency of my company I came across many different programs with tons of features that cost tons of money. Most of these features were not what we were looking for out of the program. I came across Hercules which was a lot less complicated and had the features that we were looking for without all of the other needless options.
The reason that Hercules is such a great program is that it has the capability to add modifications to suit just about anything you want to add to it. For example, the issue that I came across was that most freight forwarding programs were mainly used for invoicing purposes. We needed a program that would not only help us with invoicing but with our intercompany inventory visibility. I was looking for a program that would let people in different countries see the actual packing lists of the material that we received in our exporting warehouse. Not only could they see what material had arrived but also what was shipped, how it was shipped and have a tracking number to trace the shipment. All of the people in different countries could see the same information in real time. This basically combined the freight forwarding services together with an inventory control aspect. These features were not available in any of the programs I found searching the internet. The programmer of Hercules had no problem adding these additions along with many other options that I needed to meet the specific needs of my company.
Another outstanding aspect about Hercules that I would like to mention is the customer service. If you have a problem or question with the program, you will get a hold of the programmer himself usually within the hour. Star Tec Software works with the customer one on one to make sure that all of his or her needs are met and is completely satisfied with every aspect of the program. As we implemented the program we found more and more modifications that we would like added to the program. In a matter of days he was able to add the modifications and install them into our Hercules system without it being down for more than a couple of hours.
They strive for one thing: to make sure the customer is happy and gets everything he wants out of the program. If you are looking for a freight forwarding system, especially one that can be modified to your companies specific needs, I highly recommend looking into Hercules.”
Tracy – McAllen, Texas
“Each day I am more and more amazed at the ease of Hercules software. Being the computer illiterate citizen that I am, this program has made my job load so much lighter. No more having to look up questions in a manual, or calling on a computer tech that speaks a language that is not of this world!!! I feel like a computer genius!!
Thank you so much for creating this fabulous software and bringing our business into the 21st century.”
Evelyn – Philadelphia, Pennsylvania
“On the Hercules system, with its customizable drop-down lookups and free-form entry, as well as the ease of duplicating repetitive shipments, document preparation has become so quick and easy as to be trivial. It’s just not something I spend much of my time doing anymore – and I am able to manage all my own data entry without additional clerical help.
I should also mention Star Tec Software’s willingness to modify the system to make it more adaptable to my own requirements is something I appreciate very much. They were willing to work with me to modify the printing of bills, for instance, so that I could continue to use my own format. They have always been receptive to suggestions for making the system even more functional and useful.
It’s an easy system to learn, and becomes easier over time as one becomes more familiar with it. I think you’ll agree that in our case, the learning curve was not too steep and painful!”
Chris – Miami, Florida
“I searched the web and found 50 references to Freight Forwarding programs. I went through all of them. Hercules looked very straight forward and un-complicated while providing the functionality we were looking for. Some of the programs tried to do everything, i.e. accounting. But with all of the accounting programs out there why re-invent it, just link to it. I look forward to working with you.”
Joyce – Houston, Texas
“This is the best forwarding program I’ve seen in 20 years of working in the Forwarding business”.
Don – Miami, Florida
“I own a Miami based freight forwarding company and had used another software package for over ten years. We were happy with the software but technical support was often difficult to reach and slow in returning calls.
I found Hercules freight forwarding software after an Internet search. As an experiment, I contacted Hercules by phone several times over a period of several days, and each time the phone was answered by a live person. That assured me that if I needed technical support I would be able to get through immediately.
Choosing a software package is not trivial, and I decided to examine all of our business processes and have our software streamline our operations, not have our operations comply with the requirements of the software. Our previous software required us to print bills of lading and warehouse receipts in our Miami office, manually collate them and then Express mail them to our receiving warehouse overseas. This required a lot of manual labor each week, a two day delay in express mailing the paperwork, and several hundred dollars each month in Express mailing charges.
I gathered all of our forms and reports and sent them to Hercules with a wish list to streamline our operations. Hercules was able to create a print package which allows us to print our bills of lading and warehouse receipts for each container, automatically collated. In addition, Hercules now prints our Customs forms, also automatically collated with each bill of lading. Our entire team is very pleased with the ease of use and the efficiencies gained by using Hercules software. We have reduced labor, reduced the time to start processing on the receiving end by two days each week and reduced express mailing charges. We are all happy with our decision to use Hercules software”.
Matt – NY, New York
“We have been getting good feedback on the pre-alert documents that are being emailed and everyone likes them. The only problem is that they don’t like the fact that it is in blind copy. They want to know who is getting the pre advise so they don’t forward the same pre-advise to people who already have them. Can you change this so it shows on the Cc Line. Also everyone is asking if the chargeable weight can appear on the pre advise to. ”
“Star Tec Software responded with the changes two days later.”
